How can we help?

If your impressions are taken promptly after receiving the impression kit, your order should be completed within 8-10 business days. We allow 2-3 business days for manufacturing in our lab, and all parcels are shipped via express post, which typically takes 2-3 days to reach most major cities in Australia. MYMOFOSMILE is proud to be Australia’s fastest online dental lab, offering a quick and efficient service.

No, we offer free express shipping at every stage of the process, covering the delivery of the impression kit to you, the return of your completed impressions, and the final delivery of your custom product. Shipping is handled at no additional cost to ensure a seamless and hassle-free experience.

You can log into your account on our website to check the current status of your orders. Once any of your parcels (impression kit, return, or final product) are in transit, you will receive an email with tracking information. For any additional updates or queries, you are welcome to contact us at support@mymofosmile.com.

If you haven’t received your custom product within the estimated delivery window of 1–2 weeks after sending in your impressions, check your email for tracking details or order updates. Don’t forget to check your spam or junk folder in case our emails have been filtered there. If you’re still unable to find the necessary information, please contact our support team at support@mymofosmile.com, and we’ll help track your shipment and resolve any delivery issues.

If you need to make changes to your order, such as upgrading to a different product or modifying the design, please reach out to our support team as soon as possible. We will do our best to accommodate your request depending on the stage of production. However, once your product enters the production phase, changes may not be possible, or an additional fee may apply.

All MYMOFOSMILE products are meticulously manufactured and checked by qualified dental technicians to ensure the highest level of accuracy and fit. If there is any concern with your impressions or the product itself, our technicians will notify you and suggest the best course of action to guarantee a perfect fit for your custom product.