How can we help?

The kit includes 4 impression trays, 4 pink putties, 4 white putties, 1 cheek expander, a pre-paid return label, and a flyer with some tips and tricks to take a great impression. If anything is missing or damaged, email support@mymofosmile.com.

Place the semi-circle ends on either side of your mouth, then squeeze and place the corners of your lips into the slots. It will hold your mouth open so you can take photos of your teeth. Send the photos to support@mymofosmile.com with your MYMOFO ID.

If your teeth don’t fit comfortably in the trays or the sides press on your gums, you can adjust the tray size by softening it in boiling water and moulding it to fit better. Follow our video instructions for a detailed walkthrough of the process.

Each impression takes around 5 minutes from start to finish. This includes 60 seconds to mix the putty, 20 seconds to load it into the tray, and 3.5 minutes to take the impression. Allow 5 minutes to set up and watch the guide video and 5 minutes to take your order photos and register your order. The entire process should take about 30 minutes total.

Yes, you can take a short break between impressions to reset and prepare for the next one. However, once you begin mixing the putty for an impression, you must complete that impression without taking a break, as the putty will set quickly!

Don’t worry! Your kit includes enough material for multiple impressions in case you need to redo one. Check your first impression carefully using our video or photo guide, and contact support if you need any assistance or guidance.

A good impression will show clear, deep grooves of all your teeth, with no distortions or drag marks in the putty. Depending on your teeth and the type of product you have ordered, some small distortions, tears, or shallow areas can be manageable. A Sports Mouthguard will need a clear record of the upper gums, Retainers and Teeth Whitening Trays will need accuracy up to the gum line, and Night Guards will need a clear record of the teeth most of the way up. Check the examples in our impression guide to compare your impressions.

If you’re prone to gagging, it can help to tilt your head slightly forward and focus on breathing through your nose. Relaxing your body and staying calm can also reduce the gag reflex. If you’re still having difficulty, try adjusting the tray for a better fit. If the gag reflex is severe, consider practising placing the empty tray in your mouth first to acclimate to the sensation before adding the putty.

You should return your completed impressions to us as soon as possible after taking them, to allow us to get started on making your order as soon as possible. That said, there is no issue with waiting until a convenient time to drop them at a post office. The impressions will not deteriorate unless they are damaged from force.

Your impressions can be returned in your impression kit box. There is a sticker inside to seal it shut, and your return label can be stuck to the bottom panel to ensure it gets to the right place. If you are taking an extra set of impressions at the request of MYMOFOSMILE, you may receive a satchel to use instead of a box!

The putty in your kit has a shelf life of at least one year, so there is no problem if you need to wait a while before taking the impressions. You can patiently wait for any dental work to heal or complete the records after a long holiday. If you have waited longer than a year to complete the order, please get in touch with us to ensure your order details are up to date.